FAQ


HOW LONG WILL MY ORDER TAKE? 

Orders fully process in approximately 3 to 5 business days. Items will then be shipped by shipping method chosen at checkout. Please include printing time of 3-5 days before your item is shipped with your shipping time to determine when your item will reach its destination. 

HOW CAN I AVOID PAYING THE CUSTOM FEES? 

We legally have to fill out customs forms with correct information, otherwise we risk being prohibited from shipping our product to that country. International orders may incur a customs fee. This fee is charged by the government, not Infectious. Please contact your local customs office for more information. 

MY SHIPMENT HASN'T ARRIVED - WHAT SHALL I DO?

Please contact us at support (at) turntables (dot) net. We will make every effort to track down your package. We require 20 business days from shipping date before we can make a decision on replacing a product. For international orders we will only replace your missing product one time, if it does not get delivered at this point, then please take up the issue with your local post office.